FAQ
Delivery
The prints are not in stock and are handmade on demand.
The process of making the prints is launched as soon as we receive the confirmation of payment of your order.
The confirmation of your order is instantaneous if you pay by credit card (VISA, Mastercard) and takes about 2 days for payment by bank transfer.
The shipping time for the contemporary frames is maximum 5 working days.
The shipping time for Prestance frames is a maximum of 10 working days.
prints are shipped with DHL and are delivered in Switzerland the day after the shipping date.
(Except for some remote locations like val d’Anniviers, St-Moritz, etc.. where it may take a day longer)
You will receive an email with the DHL tracking link as soon as the print is ready for shipment.
(The tracking link may not be active until the end of the day)
99% of prints are delivered without any problems.
However, accidents can happen, which is why the transport of prints is insured.
When you receive your print , please check whether the package is in good condition. If you see that the package is damaged, open it in front of the delivery person to check that your print is in good condition. If in doubt, do not accept it.
If you discover that the print is damaged after reception and departure of the deliveryman, contact me and put the print back in the original packaging.
I will send you a return form to print and stick on the parcel so that the carrier can recover the parcel.
A new print will be sent to you as soon as possible.
The costs of return, of sending the new print are to be paid by Thomas Crauwels - Fine Alpine Photography.
The delivery fee for all sizes and frames is 135CHF.
This flat rate is valid for Switzerland and the whole world.
You can pick up the prints directly at the GP Studio in Geneva.
Contact me before placing your order so that I can provide you with a code to apply in order to save you the 135 CHF delivery fee.
I will notify you by email when the print is ready to be picked up.
If your order is very urgent, please contact me directly.
We can produce prints with frames contemporary within 2 working days.
It is also possible to save a few days on the production of Prestance frames. The optimisation of the deadlines will be done on a case by case basis.
Manufacturing
The prints are made locally with passion and meticulousness in the Geneva region.
I have a passion for beautiful objects, it is my mission to offer you prints of the highest quality. My customers speak for me, 100% of my customers are satisfied with their print.
Maintenance
The quality and longevity of prints are my top priorities.
So that you can enjoy your prints without fear of damaging them, I protect them with a thin layer of transparent matte lamination.
prints They are therefore protected from fingerprints, liquids, food, etc.
Dust is cleaned with a feather duster or other non-abrasive cloth.
Any other stains can be cleaned with water and a non-abrasive material.
The prints are made with the latest digital printing technology which guarantees the stability of your print over a hundred years under "normal" exposure conditions.
