FAQ
Delivery
The prints are not in stock and are handmade on demand.
The process of realization of prints is launched upon receipt of confirmation of payment of your order.
The confirmation of your order is instantaneous if you pay by credit card (VISA, Mastercard) and takes about 2 days for payment by bank transfer.
The shipping time for the frames contemporary is 5 working days maximum.
The shipping time for the Prestance frames is 10 working days maximum.
The prints are shipped with DHL and are delivered in Switzerland the day after the shipping date.
(Except for some more remote places like val d’Anniviers, St-Moritz, etc.. where it can take one day more)
You will receive an email with the DHL tracking link as soon as the print is ready for shipping.
(The tracking link may not be active until the end of the day).
99% of prints are delivered without any problems.
Nevertheless, it is possible that an accident occurs, that's why the transport of prints is insured.
Please check at the reception of your print if the package is in good condition. If you see that the package is damaged, open it in front of the delivery person to check that your print is in good condition. If in doubt, do not accept it.
If you discover that the print is damaged after you receive it and the delivery person leaves, please contact me and put the print back in the original packaging.
I will send you a return slip to print and stick on the package so that the carrier can pick it up.
A new print will be sent to you as soon as possible.
The costs of return, of sending the new print are at the charge of Thomas Crauwels - Fine Alpine Photography.
Shipping is free for prints worldwide.
You can pick up the prints directly at the GP Studio in Geneva.
I will notify you by email when the print is ready to be picked up.
If your order is very urgent, please contact me directly.
We can produce prints with framing contemporary in 2 working days.
It is also possible to save a few days on the production of Prestance frames. The optimization of the deadlines will be done on a case by case basis.
Manufacturing
The prints are made locally with passion and meticulousness in the Geneva region.
I have a passion for beautiful objects, it is a mission for me to offer you prints of the highest quality. In this regard my customers speak for me, 100% of my customers are satisfied with their print.
Maintenance
The quality and longevity of prints are my top priorities.
So that you can enjoy your prints without fear of damaging them, I protect them with a thin layer of transparent matte lamination.
The prints are therefore protected from fingerprints, liquids, food, etc..
The cleaning of dust is done with a feather duster or other non-abrasive cloth.
Any other stain can be cleaned with water and a non-abrasive material.
The prints are made with the latest digital printing technologies that guarantee the stability of your print over a hundred years in "normal" exposure conditions.
